# 查看NBU错误代码
# /usr/openv/netbackup/bin/admincmd/bperror -S

Status Code: 0
Message: the requested operation was successfully completed

Status Code: 1
Message: the requested operation was partially successful

Status Code: 2
Message: the requested operation was unsuccessful

Status Code: 3
Message: the system cannot find the path specified

Status Code: 4
Message: the system cannot open the file specified

Status Code: 5
Message: the specified file cannot be read

Status Code: 6
Message: the specified file cannot be written

Status Code: 7
Message: the specified file cannot be deleted

Status Code: 8
Message: the system cannot create the specified file

Status Code: 9
Message: the specified file already exists

# 查看最近的备份失败作业
# /usr/openv/netbackup/bin/admincmd/bpdbjobs -failed -hours 24

Job ID Type State Status Client Policy Schedule
——- ———- ——– ————— ————– ————— —————
12345 Backup Done Failed client1 FULL_BACKUP Full
12346 Backup Done Failed client2 INCR_BACKUP Differential

# 查看失败作业的详细信息
# /usr/openv/netbackup/bin/admincmd/bpjobinfo -jobid 12345 -details

Job ID: 12345
Job Type: Backup
State: Done
Status: Failed
Client: client1
Policy: FULL_BACKUP
Schedule: Full
Start Time: 04/02/2026 20:00:00
End Time: 04/02/2026 20:05:00
Status Code: 2
Status Message: the requested operation was unsuccessful

# 查看作业详细日志
# /usr/openv/netbackup/bin/admincmd/bpjobinfo -jobid 12345 -log

19:59:59 – Info bpbkar (pid=12345) Backup started
20:00:00 – Info bpbkar (pid=12345) Backup of client1 started
20:00:01 – Info bpbkar (pid=12345) Waiting for storage unit selection
20:00:02 – Info bpbkar (pid=12345) Storage unit STU1 selected
20:00:03 – Info bpbkar (pid=12345) Error bpbrm (pid=12346) could not connect to client1: Connection refused
20:05:00 – Info bpbkar (pid=12345) Backup failed: status 2

# 查看最近的恢复失败作业
# /usr/openv/netbackup/bin/admincmd/bpdbjobs -failed -hours 24 | grep Restore

Job ID Type State Status Client Policy Schedule
——- ———- ——– ————— ————– ————— —————
12347 Restore Done Failed client1 FULL_BACKUP Full

# 查看恢复失败作业的详细信息
# /usr/openv/netbackup/bin/admincmd/bpjobinfo -jobid 12347 -details

Job ID: 12347
Job Type: Restore
State: Done
Status: Failed
Client: client1
Policy: FULL_BACKUP
Schedule: Full
Start Time: 04/02/2026 10:00:00
End Time: 04/02/2026 10:05:00
Status Code: 28
Status Message: no entity was found

# 查看恢复作业详细日志
# /usr/openv/netbackup/bin/admincmd/bpjobinfo -jobid 12347 -log

09:59:59 – Info bprestore (pid=12347) Restore started
10:00:00 – Info bprestore (pid=12347) Restore of client1 started
10:00:01 – Info bprestore (pid=12347) Looking for backup images
10:00:02 – Info bprestore (pid=12347) Error: no entity was found
10:05:00 – Info bprestore (pid=12347) Restore failed: status 28

# 检查NBU服务状态
# /usr/openv/netbackup/bin/bpps

NB Processes
———–
root 12345 1 0 10:00 ? 00:00:00 /usr/openv/netbackup/bin/bprd
root 12346 1 0 10:00 ? 00:00:00 /usr/openv/netbackup/bin/bpcd
root 12347 1 0 10:00 ? 00:00:00 /usr/openv/netbackup/bin/nbfsd
root 12348 1 0 10:00 ? 00:00:00 /usr/openv/netbackup/bin/vnetd

# 检查缺失的服务
# /usr/openv/netbackup/bin/bpps | grep bpjava

# 启动缺失的服务
# /usr/openv/netbackup/bin/bp.start_all

Starting NetBackup services:

Starting bprd… already running.
Starting bpcd… already running.
Starting nbfsd… already running.
Starting vnetd… already running.
Starting bpjava-msvc… started.

# 查看NBU日志目录
# ls -la /usr/openv/netbackup/logs/

total 48
drwxr-xr-x 12 root root 4096 Apr 2 10:00 .
drwxr-xr-x 20 root root 4096 Apr 2 09:00 ..
drwxr-xr-x 2 root root 4096 Apr 2 10:00 admin
-rw-r–r– 1 root root 0 Apr 2 10:00 bpbkar
-rw-r–r– 1 root root 0 Apr 2 10:00 bpbrm
-rw-r–r– 1 root root 0 Apr 2 10:00 bpcd
-rw-r–r– 1 root root 0 Apr 2 10:00 bpext
-rw-r–r– 1 root root 0 Apr 2 10:00 bprd
-rw-r–r– 1 root root 0 Apr 2 10:00 bpdbm
-rw-r–r– 1 root root 0 Apr 2 10:00 vnetd

# 查看客户端日志目录
# ls -la /usr/openv/netbackup/logs/client/

total 16
drwxr-xr-x 2 root root 4096 Apr 2 10:00 .
drwxr-xr-x 12 root root 4096 Apr 2 10:00 ..
-rw-r–r– 1 root root 100 Apr 2 10:00 log.12345

# 设置日志级别
# /usr/openv/netbackup/bin/vxlogcfg -a -p NB -o All -s DebugLevel=6

# 验证日志级别设置
# /usr/openv/netbackup/bin/vxlogcfg -l -p NB -o All

Log Level: 6

# 查看详细日志
# /usr/openv/netbackup/bin/vxlogview -p NB -o All -t 1h

Apr 2 10:00:00 client1 NB 137 bpbkar Info: Backup started
Apr 2 10:00:01 client1 NB 137 bpbkar Info: Backup of client1 started
Apr 2 10:00:02 client1 NB 137 bpbkar Info: Waiting for storage unit selection
Apr 2 10:00:03 client1 NB 137 bpbkar Error: bpbrm could not connect to client1: Connection refused
Apr 2 10:05:00 client1 NB 137 bpbkar Info: Backup failed: status 2

# 使用bperror查看错误信息
# /usr/openv/netbackup/bin/admincmd/bperror -l -hours 24

04/02/2026 10:05:00 client1 ERR bpbkar (pid=12345) Backup failed: status 2 (the requested operation was unsuccessful)
04/02/2026 10:05:00 client1 ERR bpbrm (pid=12346) could not connect to client1: Connection refused

# 使用vxlogview查看详细日志
# /usr/openv/netbackup/bin/vxlogview -p NB -o bpbkar -t 24h

Apr 2 10:00:00 client1 NB 137 bpbkar Info: Backup started
Apr 2 10:00:01 client1 NB 137 bpbkar Info: Backup of client1 started
Apr 2 10:00:02 client1 NB 137 bpbkar Info: Waiting for storage unit selection
Apr 2 10:00:03 client1 NB 137 bpbkar Error: bpbrm could not connect to client1: Connection refused
Apr 2 10:05:00 client1 NB 137 bpbkar Info: Backup failed: status 2

# 测试客户端与主服务器的连接
# ping master_server

PING master_server (192.168.1.10) 56(84) bytes of data.
64 bytes from master_server (192.168.1.10): icmp_seq=1 ttl=64 time=1.2 ms
64 bytes from master_server (192.168.1.10): icmp_seq=2 ttl=64 time=1.1 ms
64 bytes from master_server (192.168.1.10): icmp_seq=3 ttl=64 time=1.3 ms

# 测试客户端与媒体服务器的连接
# ping media_server

PING media_server (192.168.1.20) 56(84) bytes of data.
64 bytes from media_server (192.168.1.20): icmp_seq=1 ttl=64 time=1.5 ms
64 bytes from media_server (192.168.1.20): icmp_seq=2 ttl=64 time=1.4 ms
64 bytes from media_server (192.168.1.20): icmp_seq=3 ttl=64 time=1.6 ms

# 测试NBU端口
# telnet master_server 1556

Trying 192.168.1.10…
Connected to master_server.
Escape character is ‘^]’.

# 测试媒体服务器端口
# telnet media_server 13782

Trying 192.168.1.20…
Connected to media_server.
Escape character is ‘^]’.

# 查看NBU使用的端口
# /usr/openv/netbackup/bin/bpgetconfig | grep -i port

CLIENT_PORT_WINDOW = 1024-65535
SERVER_PORT_WINDOW = 1024-65535

# 检查防火墙状态
# systemctl status firewalld

● firewalld.service – firewalld – dynamic firewall daemon
Loaded: loaded (/usr/lib/systemd/system/firewalld.service; enabled; vendor preset: enabled)
Active: active (running) since Sat 2026-04-02 09:00:00 CST; 1h ago

# 查看防火墙规则
# firewall-cmd –list-all

public (active)
target: default
icmp-block-inversion: no
interfaces: eth0
sources:
services: ssh dhcpv6-client
ports: 1556/tcp 13720/tcp 13782/tcp
protocols:
masquerade: no
forward-ports:
source-ports:
icmp-blocks:
rich rules:

# 添加NBU所需端口
# firewall-cmd –add-port=1556/tcp –permanent
# firewall-cmd –add-port=13720/tcp –permanent
# firewall-cmd –add-port=13782/tcp –permanent
# firewall-cmd –reload

# 检查存储单元状态
# /usr/openv/netbackup/bin/admincmd/nbdevquery -liststs -U

Storage Server Name: storage1
Storage Type: PureDisk
Media Server Name: media1
State: UP

# 检查磁盘池状态
# /usr/openv/netbackup/bin/admincmd/nbdevquery -listdp -U

Disk Pool Name: DP1
Storage Server: storage1
Storage Type: PureDisk
State: UP
Capacity: 10000 GB
Free Space: 1000 GB
Used Space: 9000 GB

# 检查存储单元详细信息
# /usr/openv/netbackup/bin/admincmd/nbdevconfig -getconfig -storage_server storage1 -stype PureDisk

Storage Server: storage1
Storage Type: PureDisk
Media Server: media1
Connection String: storage1:9090
User Name: admin
Password: ******
Disk Pool: DP1

# 检查存储设备状态
# /usr/openv/netbackup/bin/admincmd/nbdevquery -listdv -U

Disk Volume Name: DV1
Disk Pool Name: DP1
Status: UP
Capacity: 10000 GB
Free Space: 1000 GB
Used Space: 9000 GB

# 检查存储设备详细信息
# /usr/openv/netbackup/bin/admincmd/nbdevconfig -getconfig -diskvolume DV1 -diskpool DP1

Disk Volume: DV1
Disk Pool: DP1
Status: UP
Path: /storage/disk1
Capacity: 10000 GB
Free Space: 1000 GB

# 测试存储网络连接
# ping storage1

PING storage1 (192.168.2.10) 56(84) bytes of data.
64 bytes from storage1 (192.168.2.10): icmp_seq=1 ttl=64 time=1.0 ms
64 bytes from storage1 (192.168.2.10): icmp_seq=2 ttl=64 time=0.9 ms
64 bytes from storage1 (192.168.2.10): icmp_seq=3 ttl=64 time=1.1 ms

# 测试存储网络带宽
# iperf3 -c storage1 -t 30

Connecting to host storage1, port 5201
[ 4] local 192.168.1.20 port 50000 connected to 192.168.2.10 port 5201
[ ID] Interval Transfer Bandwidth Retr Cwnd
[ 4] 0.00-30.00 sec 3.36 GBytes 960 Mbits/sec 0 1.40 MBytes

# 检查客户端服务状态
# /usr/openv/netbackup/bin/bpps

NB Processes
———–
root 12345 1 0 10:00 ? 00:00:00 /usr/openv/netbackup/bin/bpcd
root 12346 1 0 10:00 ? 00:00:00 /usr/openv/netbackup/bin/vnetd

# 启动客户端服务
# /usr/openv/netbackup/bin/bp.start_all

Starting NetBackup services:

Starting bpcd… started.
Starting vnetd… started.

# 验证客户端服务状态
# /usr/openv/netbackup/bin/bpps

NB Processes
———–
root 12345 1 0 10:00 ? 00:00:00 /usr/openv/netbackup/bin/bpcd
root 12346 1 0 10:00 ? 00:00:00 /usr/openv/netbackup/bin/vnetd

# 检查客户端配置
# /usr/openv/netbackup/bin/bpgetconfig -M client1

CLIENT_CONNECT_TIMEOUT = 300
CLIENT_READ_TIMEOUT = 300
MAX_JOBS_PER_CLIENT = 4

# 检查客户端与主服务器的通信
# /usr/openv/netbackup/bin/bpclntcmd -pn

Expecting response from server master_server
client1.fgedu.net.cn client1 192.168.1.50:1556

# 检查客户端内存使用情况
# free -h
total used free shared buff/cache available
Mem: 16G 8G 4G 512M 4G 7G
Swap: 8G 0B 8G

# 检查客户端CPU使用情况
# top -b -n 1 | head -20

top – 10:00:00 up 10 days, 2:30, 2 users, load average: 0.50, 0.40, 0.30
Tasks: 200 total, 1 running, 199 sleeping, 0 stopped, 0 zombie
%Cpu(s): 10.0 us, 2.0 sy, 0.0 ni, 87.0 id, 1.0 wa, 0.0 hi, 0.0 si, 0.0 st
MiB Mem : 16384.0 total, 8192.0 free, 4096.0 used, 4096.0 buff/cache
MiB Swap: 8192.0 total, 8192.0 free, 0.0 used. 11264.0 avail Mem

# 检查客户端磁盘空间
# df -h
Filesystem Size Used Avail Use% Mounted on
/dev/sda1 50G 20G 30G 40% /
/dev/sdb1 500G 200G 300G 40% /data

# 检查主服务器服务状态
# /usr/openv/netbackup/bin/bpps

NB Processes
———–
root 12345 1 0 10:00 ? 00:00:00 /usr/openv/netbackup/bin/bprd
root 12346 1 0 10:00 ? 00:00:00 /usr/openv/netbackup/bin/bpcd
root 12347 1 0 10:00 ? 00:00:00 /usr/openv/netbackup/bin/nbfsd
root 12348 1 0 10:00 ? 00:00:00 /usr/openv/netbackup/bin/vnetd
root 12349 1 0 10:00 ? 00:00:00 /usr/openv/netbackup/bin/bpjava-msvc
root 12350 1 0 10:00 ? 00:00:00 /usr/openv/netbackup/bin/bpdbm

# 启动主服务器服务
# /usr/openv/netbackup/bin/bp.start_all

Starting NetBackup services:

Starting bprd… started.
Starting bpcd… started.
Starting nbfsd… started.
Starting vnetd… started.
Starting bpjava-msvc… started.
Starting bpdbm… started.

# 检查媒体服务器服务状态
# /usr/openv/netbackup/bin/bpps

NB Processes
———–
root 12345 1 0 10:00 ? 00:00:00 /usr/openv/netbackup/bin/bpcd
root 12346 1 0 10:00 ? 00:00:00 /usr/openv/netbackup/bin/vnetd
root 12347 1 0 10:00 ? 00:00:00 /usr/openv/netbackup/bin/nbrmms

# 启动媒体服务器服务
# /usr/openv/netbackup/bin/bp.start_all

Starting NetBackup services:

Starting bpcd… started.
Starting vnetd… started.
Starting nbrmms… started.

# 检查NBU数据库状态
# /usr/openv/netbackup/bin/nbdb_admin -status

Database [NBDB] is in ADMIN mode
Database [BMRDB] is in ADMIN mode

# 验证数据库连接
# /usr/openv/netbackup/bin/nbdb_ping

Database [NBDB] is alive and well on server master_server.
Database [BMRDB] is alive and well on server master_server.

# 检查数据库备份状态
# /usr/openv/netbackup/bin/nbdb_backup -online -dbn NBDB -verbose

Backup of NBDB to /usr/openv/db/stage/NBDB_backup_1234567890.bak successful.

# 常见故障解决方案汇总

# 1. 备份失败，错误代码2
# 原因：连接被拒绝
# 解决方案：检查客户端服务是否运行，检查防火墙设置

# 2. 备份失败，错误代码28
# 原因：找不到备份实体
# 解决方案：检查备份策略配置，检查客户端名称是否正确

# 3. 备份失败，错误代码13
# 原因：文件系统已满
# 解决方案：清理磁盘空间，扩展文件系统

# 4. 备份失败，错误代码59
# 原因：网络连接中断
# 解决方案：检查网络连接，检查网络设备状态

# 5. 恢复失败，错误代码28
# 原因：找不到备份映像
# 解决方案：检查备份映像是否存在，检查客户端名称是否正确

# 使用故障排除工具组合

# 1. 查看失败作业
# /usr/openv/netbackup/bin/admincmd/bpdbjobs -failed -hours 24

# 2. 查看作业详细信息
# /usr/openv/netbackup/bin/admincmd/bpjobinfo -jobid 12345 -details

# 3. 查看作业日志
# /usr/openv/netbackup/bin/admincmd/bpjobinfo -jobid 12345 -log

# 4. 查看错误信息
# /usr/openv/netbackup/bin/admincmd/bperror -l -hours 24

# 5. 测试网络连接
# ping master_server
# telnet master_server 1556

# 6. 检查服务状态
# /usr/openv/netbackup/bin/bpps

# 7. 检查存储状态
# /usr/openv/netbackup/bin/admincmd/nbdevquery -liststs -U